- Planning and arranging new products, engineers and their equipment to be delivered and positioned at various customer sites and then commissioned, across the UK.
- To liaise with customers, by Phone and email, planning annual service, repair and callout work on equipment at customer sites by engineers, efficiently and effectively and completed in a timely manner.
Service Logistics Co-ordinator.
Job Specification.
- Delivery & Commissioning Planning
- Review Sage sourced data to allow the timely communication and programming of installation works with customer.
- Communicate with Production to get early notification, particularly of ‘multi engineer, multi day jobs’
- Communicate with Production to ensure that expected completion day is on target.
- Organising deliveries of units through Relay or engineer (whichever is more cost effective)
- Organise commissioning of all new cabinets with field-based engineers
- Review installs sheets from sales team to ensure delivery and install of new cabinets run smoothly
- Liaising with customers and ensuring all details are correct and they are kept informed of cabinet progress
- Help Coordinate clean room installs and deliveries.
- Service & Repair Planning
- Review Sage sourced data to allow the timely communication and programming of Servicing with customer.
- Build Servicing plans around Delivery and Commissioning plans to minimise non-productive time.
- Ensure parts and filters are in stock and are either delivered to customer site or taken by engineers in time for pre-planned jobs
- Coordinate parts and filter deliveries with despatch
- Plan reactive work for short notice repairs
- Ensure work is planned in an efficient manner geographically with field-based engineers
- First point of contact for onsite engineers with any issues
- Support the wider Service Administration team as necessary.
- Contact with service engineers to assist with onsite issues
- Responding to service emails
- Ensuring all site documentation is up to date – CSCS cards/training/RAMs
- Assisting with service quotations
- General Duties
- Be part of the Contract Review process to understand requirements to effectively plan jobs and engineer workload.
- Review sage data to source potential sales leads of cabinets without service contracts
- Plan, organise and manage own workload to ensure it is all achieved in a timely and accurate manner
- Assisting where necessary with any other ad-hoc duties, tasks and general Company activities required or deemed necessary by Monmouth Scientific.
- Collate and report on departmental KPI’s as instructed.
- Excellent IT skills and confident in the use of SAGE 200, Microsoft Excel, Word and Outlook
- Excellent analysing and problem-solving skills
- Attention to detail and ability to work with a high level of accuracy, both written and typed.
- Confident & effective communication and listening skills, on the telephone and in person
- Calm and professional disposition, self-motivated and enthusiastic, willing to accept responsibility.
- Ability to work under pressure and meet targets and deadlines, with minimal management supervision
Apply.
To apply for the position, please write a covering letter detailing your salary expectations, enclosing your current CV and any other relevant supporting material to:
Nigel Hamlin – Service & Support Manager
Monmouth Scientific Limited
Monmouth House, Peninsula Business Park, Bristol Road, Bridgwater, Somerset, TA64QB or by e-mail to: [email protected]
Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone Interview soon after the closing date. If you are successful at this first stage, you will be invited to a more formal Interview.
All applications received by post, e-mail or delivered in person by this time will be acknowledged.
Monmouth cannot accept responsibility for late applications or those lost in the post or e-mail system.
Equal Opportunities
Monmouth Scientific Ltd is an Equal Opportunities employer, and positively encourages applications from those who meet our selection criteria from all areas of society. We select candidates for interview based on their skills, qualifications and experience, and recruit individuals who we believe have the right mix of personality, talent and potential to succeed within our company. We are committed to the fair treatment of our staff, existing and potential, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical / mental disability, reprimands, cautions, convictions, outstanding criminal proceedings, historical criminal records or other offending background. We absolutely undertake, therefore, not to discriminate unfairly against applicants on any grounds. Please ensure, however, that you have ‘entitlement and eligibility’ to work in the UK before applying, as it is unlawful to employ anyone who does not.
Information held by Monmouth complies with and is stored in accordance with the ‘General Data Protection Regulation 2018’. By submitting your Application for this role, you agree to us sharing your data with relevant personnel for the purpose of this recruitment campaign, and thereby consent to any such details being used in line with this Regulation.
Candidates must understand that any offer of employment by Monmouth Scientific Ltd is subject to proof of the right to work in the UK, the receipt of references acceptable to the Company, the successful passing of a ‘DBS’ or ‘Security Clearance’ check if relevant to the position offered, and a satisfactory medical examination if required.
By submitting your Application, you understand that any intentional mis-statement or misleading information written as part of your Application or CV, or discussed during any subsequent interview, may render this Application and any subsequent Contract invalid, and you are therefore declaring that the information and facts contained in your Application and any accompanying support material submitted by you for this position are, to the best of your knowledge, true and complete.
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